Refund policy

 

We at Vera Mode are dedicated to ensuring your satisfaction. Read our comprehensive Return and Refund Policy to guide you through the process. Returned items are accepted subject to the conditions outlined below.

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return:

  • The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging (If applicable).

Return Shipping Costs:

Return shipping is covered by Vera Mode.
Once your return is authorised, return instructions and a shipping label will be provided by email.

    Approval & Instructions

    To begin your return, please visit the Return Centre and follow a few simple steps.

    After submitting your return request:

    • Please allow 24 to 48 hours for approval.

    • Once approved, the return label will be sent to you by email.

    ⚠️ Important:

    Once the return label has been issued, you have 7 calendar days to ship the item.
    After this period, the label will expire due to the carrier system, and we will no longer be able to accept the return.

    Packing Requirements

    All returned items must be:

    • In original packaging (If applicable)

    • Unworn or unused

    • With original tags attached

    Items must be packed securely to avoid damage during transit.

    ⚠️ Important:

    If our inspection finds that an item has been used or damaged and is not suitable for resale! We may refuse the refund or issue a partial refund.

    Unauthorised Returns

    Items returned without prior authorisation will not be accepted.

    To initiate a return, please visit the Return Centre and follow a few easy and simple steps.

    Return Address

    Send2Hub – TRENDIX LTD
    Unit 4 Tunstall Trade Park, Brownhills Road,
    Stoke-on-Trent, ST6 4SE, United Kingdom

    Order Cancellation

    • Before shipping: You may cancel your order anytime, free of charge, before dispatch by contacting us via email.

    • After shipping: Orders that have already left our warehouse cannot be cancelled. Please wait until your order arrives, and you can return it according to our Return Policy.

    Damages & Issues

    Please inspect your order upon receipt and contact us immediately if:

    • The item is defective or damaged

    • You received the wrong item

    We will evaluate the issue and make it right.

    Exchanges

    To exchange an item:

    1. Initiate a return by visiting the Return Centre for the original item.

    2. Once accepted, place a new order using the voucher we provided.

    Refunds

    Once we receive and inspect your return:

    • You will be notified of the approval status by email.

    • Approved refunds are processed to the original payment method within 5 to 10 business days.

    Please note:

    • Bank or card processing times may vary.

    • If more than 15 business days have passed since approval, contact us.

    Contact Information:

    • Support Email: support@veramode.co.uk
    • Business Address: 20 Wenlock Rd, London N1 7GU, United Kingdom.
    • Phone Support: +447723776440

    • Business Hours: Monday - Friday: 9 AM - 6 PM

    • Trading Name: Vera Mode
    • Company Name: TRENDIX LTD
    • Business Registration Number: 16119597