Enter your order number and email address. Then, select Start Your Return.
Follow the instructions and select the items you want to return.
When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.
Am I able to return my order?
You can return your items within 30 days of receiving them.
All returns must be in their original resalable condition.
All returns must be complete with their existing tags and packaging, if applicable.
All clothing must be unwashed and unworn.
Note that all gifts or promotional items are non-returnable.
When will my return be processed?
Once we have received your return, it will be inspected. Once inspected, you’ll receive an email notifying you if the return has been approved or rejected.
If your return is approved, you’ll receive a refund to your original payment method within 5-7 days.
Items returned without prior authorisation will not be accepted.
Do I have to pay for my return?
We are responsible for the cost of returning the goods.
We offer free returns. Return shipping costs are fully covered by Vera Mode.
Restocking fees will be 10% of the order price and will be deducted from your refund amount.
Once the return instructions and shipping label have been issued, you have 10 calendar days to complete the return process.
