Frequently Asked Questions

FAQs

Shipping

  • Standard Delivery: Delivery takes 4-5 business days after dispatch.

  • Total Estimated Delivery Time: 5-7 business days (Processing + Delivery).

  • Delivery Details: Tracking information will be automatically provided in your email within 24 hours. If you don’t see it, please check your spam or junk folder.

Please Note: 

  • Some destinations in the UK (e.g. Northern Ireland, Highlands & Islands) may require an additional 1-2 business days for delivery.
  • Shipping costs are on us. This means that we offer Free Shipping on every order.
  • No, we currently deliver exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
  • After you place your order, we send out an email with your shipping details within 24 hours.

  • Use our secure 'My Account' environment to view all your placed orders. Including tracking details once provided.

  • Track your order using your e-mail and order number or the tracking number we provide.

Returns

  • Our Return & Refund Policy guarantees that you can return your order within 14 days of receipt in line with our Return Policy.

  • Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

For more details, please review our Return & Refund Policy

  • To initiate a return, please visit the Return Centre and follow a few easy and simple steps.

  • Please note that return requests are typically processed within 24 to 48 hours.

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange within 14 days of receiving your order.

  • Return shipping is covered by Vera Mode. Once your return is authorised, return instructions and a shipping label will be provided by email.

Payments

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Klarna
  • Absolutely. We use secure encryption technology to protect your personal and payment details, ensuring your shopping experience is safe and private.

Payment may be declined for several reasons, including:

  • Incorrect card details

  • Insufficient funds

  • Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

  • We will process your refund once we receive and inspect the returned items.

  • Refunds typically take 5-10 business days, depending on your bank or payment provider.

Any questions?