• Order processing will take 1-2 business days. Deliveries can take anywhere from 3-5 business days. Total delivery time 4-7 business days.

• Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spam box).

• Shipping costs are on us, this means that we offer Free Shipping! We run discounts and promotions all year, so stay tuned for exclusive deals.

• No, currently we only deliver in the United Kingdom.

• After you place your order, we send out an email with your shipping details within 24 hours.

• Use our secure 'My Account' environment to view all your placed orders. Including tracking details once provided.

• Track your order using your e-mail and order number or the tracking number we provide.

• Our Return Policy guarantees that you can return your order within 30 days of receipt for any reason.

• Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

• We also accept returns of items purchased during a sale. Items bought during a sale can be exchanged for another product, a voucher, or the purchase price.

• Remember to deliver your return within 30 days before the return period expires. If this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Ask our Customer Service for options.

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your order to arrange a return or exchange.

• Please refer to our Return & Refund Policy for more information.

• For any questions, please reach out to our Customer Support team at support@veramode.co.uk

• Or check the Return & Refund Policy, for more information.

We accept a wide variety of payment options for your convenience, including:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

• Absolutely. We use secure encryption technology to protect your personal and payment details, ensuring your shopping experience is safe and private.

Payment may be declined for several reasons, including:

• Incorrect card details

• Insufficient funds

• Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

• Refunds typically take 5-10 business days after processing, depending on your bank or payment provider.